Shipping policy

🌿 LEAH ASHLEY’S ORGANICS — SHIPPING POLICY

Last updated: 11/19/2025

Thank you for supporting Leah Ashley’s Organics (LAO) and helping grow Ryder’s Fund!!

Every product is handcrafted in small batches with intention, care, and an unwavering commitment to safe, organic ingredients for you and your pets.

Because everything is poured, labeled, and packaged by hand, our shipping process reflects the love and time we put into every order.

📦 Processing Times

Each item at LAO is handcrafted in small, fresh batches.

  • Current processing time: 2–4 business days

  • During new launches, holidays, or restocks, processing may extend to 5–7 business days

You will receive a confirmation email with tracking details as soon as your order ships.

🚚 Shipping Methods & Delivery Estimates

We ship orders using USPS and UPS, depending on package size and destination.

Estimated delivery time once shipped:

  • USPS First Class: 3–5 business days

  • USPS Priority Mail: 2–3 business days

  • UPS Ground: 3–7 business days

Please note: Delivery times may vary due to postal delays, weather, or high-volume seasons.

🌎 Where We Currently Ship

At this time, LAO ships within the:

  • United States only

International shipping may be added as our small business grows.

♻️ Our Eco-Friendly Packaging Promise

Sustainability is at the heart of LAO. Every order is shipped using:

  • Compostable or recycled mailers

  • Eco-friendly direct-thermal labels

  • Reused and recycled protective materials

  • Minimal plastic

  • Low-waste packing practices

Your order is packaged intentionally, with the planet and your pets in mind.

🏡 Order Changes & Address Corrections

If you need to update your shipping address or adjust your order, please email us within 12 hours of placing it.

Once an order has shipped, we can no longer make changes.

If a package is returned due to an incorrect address entered at checkout, the customer is responsible for reshipping fees.

🔍 Tracking Your Order

Once your order leaves our hands, you will receive a tracking email.

If your tracking number says “Delivered” but you don’t see the package:

  • Check your mailbox, porch, and surrounding areas

  • Check with household members or neighbors

  • Allow 24 hours in case it’s delivered late in the day

Still missing?
Email us and we will help open an inquiry with the carrier.

📦 Lost, Stolen, or Damaged Packages

Because we rely on third-party carriers, LAO is not responsible for:

  • Packages marked as delivered but not received

  • Packages stolen after delivery

  • Carrier delays

However, we genuinely care about your experience.
If your order arrives damaged, please contact us within 3 days with photos, and we will make it right.

🔄 Returns & Exchanges

Because our products are personal-care and pet-wellness items, all sales are final.

If you ever experience an issue with your order, reach out — we are here to help and always aim to make things right.

💬 Contact Us

For all questions regarding shipping, please contact:

📧 Hello@leahashleysorganics.com

We appreciate you being part of the LAO family and supporting Ryder’s healing journey through Ryder’s Fund.